How to Report a Problem to Support or on the Bugtracker - MagicQ

Reporting Information

  1. Please provide a step-by-step to reproduce your issue. Also, how did you program your issue? See the example below.
  2. Upload a zipped set of log files. See the relevant link for the product in question: MagicQ, QuickQ, QuickQ Remote
  3. Provide your expected outcome and the actual outcome seen.
  4. A video is often helpful, but it is not an acceptable substitute for the step-by-step.
  5. If you think it might be a physical issue—touchscreen, buttons, or faders—please see this tech note, perform the board test, and report what you see.

Example:

Steps to reproduce:

  • Open the uploaded show file test1.shw
  • Select Layout
  • Raise Fader PB2
  • Step through cues to cue 3

Expected result: Color Bounce forward between Amber and Blue.

Actual result: Color Bounce goes through white first, then Amber and Blue.


Links:

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