sACN Trouble Shooting

If no ACN is sent or seen from the console, try these options in this order:

1. Disable IGMP Snooping in the console. This is now the default.
   1. MQ80, this is not possible. In extreme cases, a direct connection to the internal network connection is a potential workaround.
   2. MQ70/MQ50 serial numbers starting with CH80702 disabling IGMP snooping is not possible.
2. Unicast to the nodes: Enter the IP addresses of the sACN nodes in the unicast columns, Setup, DMX I/O.
3. Add a computer running MagicQ with sACN output to the network.

Please don't hesitate to get in touch with us in support for further assistance if you need it.