QuickQ Recovery Mode

Recovery should only be used if advised by the ChamSys Support team and the console is powering on, but QuickQ is not starting. Note that using Recovery mode MAY erase user show files during the process if the wrong menu is selected.

QuickQ Consoles and the QuickQ Rack feature a Recovery Mode, allowing for the operating system to be reinstalled. The Recovery button is located on the rear of the consoles.

  1. Shutdown
  2. Unplug any external hardwired monitor
  3. Hold down the recovery button (with a pen)
  4. Turn on (plug in the power, or, if already plugged in, use the power button) - WHILE HOLDING THE RECOVERY BUTTON for 20 SECONDS.
  5. In the Recovery menu, choose 'Factory reset' (Recovery menu is a grey screen)
  6. Choose 'Reset Settings - keep show data', not the 'DELETE ALL DATA' option!
  7. Choose Shutdown
  8. Start up normally, don't use the recovery button.
  9. Reload the old show file.

Note: This procedure should be repeated 3 times to see if the console will enterrecovery mode will


QuickQ Rack - latest models WIFI button doubles as the Recovery Button

When powered on it's the Wi-Fi button, if held during boot its the recovery button

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